Privacy Policy

This Privacy Policy describes the policies of SOTA DESK ("us", "our", or "we") owned and operated by SOTA MSP, regarding the collection, use, disclosure, and protection of the following types of information:

• Information is obtained when you and other users ("you" or "Users") visit our website (the "Site").
• Information obtained through e-mail communications with you related to the Site.

This privacy policy does not apply to information that we may collect from you by other means (including offline) or from other sources. Your use of this Site constitutes your acceptance of all of the terms and conditions contained in this Privacy Policy and your consent to any action we take with respect to your information that is in compliance with this Privacy Policy. We may change the terms of this Privacy Policy, so Users are encouraged to review this page from time to time. Your continued use of this Site following the posting of changes to the Privacy Policy means that you accept the changes. If you do not agree to this Privacy Policy, as modified from time to time, please do not visit this Site.

Information We Collect and How We Collect It

General

We require you to provide us with certain information about yourself when you register with this Site and when you request products and services. We also collect information from you when you respond to requests for feedback and when you submit postings to public areas of this Site. The information we collect may include information from which you may be personally identified ("Personally Identifiable Information"), such as name, postal address, telephone number, and e-mail address, and also may include certain business information, such as employer name, occupation, job function, and job title (e.g., preferences or history). We also will collect credit card and related information when you request a product or service not covered by your SOTA MSP MSA. However, we do not maintain credit card information about you. This Site only collects Personally Identifiable Information with your knowledge.

Automatic Data Collection

When you visit this Site, we may collect the IP address of your computer. We also automatically record other information that identifies your computer to this Site and tracks your behavior on the Site. For example, we may record how many times you visit this Site and your navigation within the Site. We do not collect Personally Identifiable Information in this manner; however, if you provide us with Personally Identifiable Information, we may associate that information with the information that is collected automatically. Methods used to collect this information may include 'cookies'. A cookie is a small amount of data that is sent to your browser from a server and stored on your computer's hard drive. This enables our systems to recognize your browser and provide certain features. Most browsers allow Users to block the receipt of cookies, but doing so may compromise your ability to use certain features of this Site.

How We Use Your Information

General

We use Personally Identifiable Information that we collect on this Site for the following purposes:

• To respond to your inquiries and contact you about changes regarding the Site.
• To provide you with e-mail, and other notices (such as expiration and renewal notices) and inquiries regarding your account and the products or services that you are receiving, and for billing and collection purposes.
• For any other purpose disclosed at the time the information is collected or to which you consent. As otherwise specifically described in this Privacy Policy.

We also may use your information to better understand the needs of our Users and to improve our Site. For example, we may use this information to determine what portions of the Site are most popular and the demographics of our Users generally. Cookies and other User information also enable us to customize your experience on the Site. We may use IP addresses to help diagnose problems with our servers or to administer our Site. We may also use IP addresses to help identify a User during a particular session and to gather data regarding the use of the Site.

Security

We use reasonable security safeguards to protect the Personally Identifiable Information we collect on this Site from unauthorized access, use, modification, or disclosure. We secure these transmissions by using Secure Sockets Layer (SSL) software, which encrypts the information you input. However, due to the design of the Internet and other factors outside of our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties.

We do not store ANY credit card information. Once an order has been authorized ALL credit card information is removed from the transaction. If you reorder from us we will ask for that information again.

Right to Access and Change Information

You may view and update information that you previously submitted to this Site by sending an email to contact@sotamsp.com