What is multi-factor authentication?

Sometimes called two-factor authentication, multi-factor authentication provides another -— often optional — “step” in unlocking an account, device, or document.

Many services, from banking to social media apps, offer multi-factor authentication as an option to provide extra protection for your accounts beyond a strong password. The typical method is to send a text or other type of message to a mobile device registered to you with a code you need to type in to verify it’s really you. There are also apps you can use to generate codes. In most cases, you will not be required to use this code when logging on from a known (previously authenticated) device such as your computer, tablet, or phone.

We recommend using both a strong password and multi-factor authentication whenever possible.

More Ways to Stay Safe

Consider using a password manager. Programs or web services like RoboForm (recommended by SOTA MSP) or LastPass, which work on workstations, laptops, and mobile devices, let you create a different, very strong password for each of your sites. Many browsers, including Chrome, Safari, and Edge have free built-in password managers, though not as secure as a 3rd party password manager. But you only have to remember one password to access the program or secure site that stores your passwords for you. Make sure that you have a very strong password for your password manager because, if it’s breached, it can be used to access all of your accounts.

Don’t fall for “phishing” attacks. Be very careful before clicking on a link (even if it appears to be from a legitimate site) asking you to log in, change your password, or provide any other personal information. It might be legit, or it might be a “phishing” scam where the information you enter goes to a hacker. When in doubt, log on manually by typing what you know to be the site’s URL into your browser window.

Make sure your devices are secure. Malicious software, including “keyboard loggers” that record all of your keystrokes, has been used to steal passwords and other information. To increase security, make sure you’re using up-to-date anti-malware software and that your operating system, apps, and browser are up-to-date.